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day permlink Wednesday, 26 November 2003

permlink "News"

Oliver Willis rightly fumes:
We know everyone is traveling this weekend.
We know there are a lot of cars on the road.
We're well aware that the airports are crammed with folks.

There is no need to send out the entire Action News Team to cover in exhaustive detail the groundbreaking story that AMERICANS TRAVEL A LOT ON THANKSGIVING WEEKEND.
Not to mention the fact that news crews add to the crowding problem wherever they go... permlink  

permlink Amazon's phone number: 800-201-7575

Via Q Daily News, here's the (hard to find) Amazon customer service number [Slate]: 1-800-201-7575.

Followup: It's really quite funny, but (at least for the moment) the comment thread for this entry is the top-ranked Google search for 'amazon phone number'. And of course since the phone number itself is in this post but not the comment thread, people post questions saying 'well, what is it?'.

So I'm changing the title of this post to include the number itself, since it's apparently too hard/confusing to click through to the actual post.

(Also, people are posting anti-Amazon complaints with zero supporting information, leading me to believe they're just making stuff up and/or competitors trying to smear Amazon. Whatever, people. I'll leave them up, but I don't believe you.) permlink     11 comment(s)  
I found the phone number only through a web search. I will no longer be placing orders with Amazon. I placed my order on December 2. No one ever contacted me to tell me there was a problem. Now, I discover that almost nothing I ordered will arrive in time for my son's birthday 12/22 or Christmas. No one at either the web site or on the phone line has been helpful. ARGHHHH, Melissa
      ...posted by melissa on December 16, 2003 10:38 AM
Could you please send me Amazon's phone number? I am also having problems with them. I ordered a keyboard stand, and it is missing half of the parts. Unbelievable! Regards, Adolfo
      ...posted by Adolfo on December 16, 2003 8:45 PM
I also had pre-oredered items in August from them for October and jusat today got a message that they are discontinuing my $100 order, and have done so with others and have not told me. I am NOT pleased.
      ...posted by SigrdrŪfa on December 23, 2003 10:10 AM
(800) 201-7575 They intentionally do NOT post their number. After all, why would they want to deal with complaints on phone when they can send a standard, impersonal, unhelpful email? Good luck guys. I'm fighting similar battles and have requested EACH TIME I've called that they make their phone number more accessable. Maybe if everyone does the same they will get the message.
      ...posted by Vickie on December 30, 2003 10:43 AM
I ordered a VCR on the 6th of January, paid 2nd day shipping so it should have arrived by the 9th. Today I got an email telling me that it wouldn't arrive until the 13th or 14th. I phoned Amazon's CS dept and demanded a refund on my shipping fee ($17) and got without any problem.
      ...posted by Shawn on January 8, 2004 9:24 PM
Unfortunately I have no (free) access to this number from Germany and Amazon in Germany does not have a freecall-number, just an expensive 01805 (costs about 10cents a minute which is as much as 6 times! as much as a long distance call costs here and they donít provide a ďnormalĒ phone-number so you have to pay those high rates - they are even getting money this way if you call them for support - a totally lack of support in Germany, but thatís unfortunately also usual here - Germany is a ďservice desertĒ mostly) - but Iím continously looking - maybe some day they are registering a free call number in Germany as well (even if I donít think so). Greetings David. PS: Please donít be angry about my english, itís not my native language, thanks.
      ...posted by David on January 13, 2004 6:41 AM
Do NOT do any business with! I placed an order, they charged my debit card and sent me an email telling me that my order was cancelled and they will not send me the book. Nevertheless, my debit card was not refunded, although they canceled my order 4 (four) days ago, as of now.
      ...posted by Bobby Mihoc on February 10, 2004 1:30 AM
DO NOT BUY FROM AMAZON! I sent in an order and told them to cancel it. They told me that they cancelled it and 3 weeks later I receive the book and was charged for it! I've been trying to get a refund and get this sorted out for about 2 weeks now but have not received any help.
      ...posted by Jennifer on February 10, 2004 8:06 PM
I ordered a book from with a family member's credit card since mine had been stolen. They told me that I had to verify the shipping address with the credit card company and put my order on hold until the address was added to the account. I emailed them to cancel my order and they responded by telling me that all orders have been cancelled... Two weeks later, I received the book and the credit card was charged although I had never added the shipping address to the account! I've been calling them and was informed today that the order is still on hold! How does one receive an order that was cancelled and is apparently still on hold? I'm still trying to sort this out but they keep referring me to account specialists and you have to be put on a waiting list to speak to higher authorities so I have yet to receive any help.
      ...posted by Jennifer on February 16, 2004 2:41 PM
AMAZING the hoops Amazon forces you to jump through as a customer! I've been waiting over 2 weeks for my order, carefully monitoring the shipping status info and contacting USPS (chosen by Amazon as the shipper), only to discover that my shipment has been returned to their fulfillment center. After 3 email exchanges that contained absolutely no offer of assistance or resolution to my problem, I googled to find their customer service phone number and immediately called them up. What transpired was more useless banter from a CSR, so I asked to speak with a manager. Well, no manager was present so I was transferred to a "team leader" instead. After a few minutes of heated discussion, I am finally told that the only viable solution is to reorder my items and they will honor the original prices (since the prices have changed since my initial order). Also, supposedly, my initial payment will be refunded and credits applied to the gift certificates I used ONCE they have "processed" my return shipment. Told to wait another 4 weeks for the refund. So this is not the last chapter, and I'll have to wait and see. This is not what I expect from a company which prides itself in "customer service."
      ...posted by Another frustrated Amazon customer on February 29, 2004 10:05 PM
Okay, people, this thread has been trimmed of the worst garbage and no new comments will be allowed on it.

I personally believe most of the anti-Amazon posts here are competitor- or activist-written fiction, but that's not the reason for the shutdown.

No, this thread has become an enormous magnet for comment-spam since it's such a high-ranking result for the obvious search.

So, if you want to complain about Amazon, you'll have to find another random forum you don't regularly read to just spew your all-caps rants. Or here's an idea, contact the Better Business Bureau.

I still buy from Amazon, because they have provided excellent service to me. YMMV.
      ...posted by Steve B. on March 16, 2004 8:07 AM
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