Sunday, 17 February 2002 : "iceberg secret"Joel Spolsky says some useful things about making web-based systems for paying clients:
The Iceberg Secret, Revealed [Joel on Software]
...most software is like [an iceberg] -- there's a pretty user interface that takes about 10% of the work, and then 90% of the programming work is under the covers. ... That's not the secret. The secret is that People Who Aren't Programmers Do Not Understand This.The ensuing discussion has plenty of gems too:
[Jeff Porten] Whenever possible, GET YOUR CUSTOMERS USING YOUR SOFTWARE WHEN THE FEATURE SET IS SMALL. ... Make them wait until it's 100% done, and they'll be annoyed by the wait, and then take for granted everything you've done. But put them live when you're at 30%, and every step of the way to 100% will seem miraculous.Good stuff.
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